faq

  • Pals (processing animal loss supportively) is a grief and healing platform created by founder Lisa, after the loss of her beloved dog Tickles, in order to provide comfort and resources to animal parents after the loss of their beloved companions. You can read a personal letter from Lisa, here.

    Combining the experience of her own grief and healing process, deep love for animals, over 30 years of exploration into holistic and spiritual arts, Lisa worked with therapists, grief counselors, healers, social workers, and fellow animal parents to meaningfully set forth comprehensive guidance that’s private, self-paced, and user friendly, for those processing grief.

    Pals mission is to be a dependable source of comfort through this difficult journey. we do this by offering a combination of free resources and affordable guidance.

    Pals also seeks to normalize and validate the very real pain and grief from animal loss.

  • pals offers an ecosystem of healing resources, including self-paced healing guides for private grief support at different stages of loss.

    we also offer podcast episodes, downloadable tools, community, resource library, gifts, and more.

  • pals healing guides are digital, self-paced, private sanctuaries of guidance for all stages of grief. They are structured with topics. Each topic includes 4 sessions on wisdom, gentle suggestions, journaling prompts, audio, and meaningful reflection.

    we currently offer 5 guides:

    the heal guide (our signature offering)

    the heal guide is a comprehensive digital sanctuary with 24 healing sessions covering many areas of grief and healing. our in-depth content includes insights, suggestions, journaling prompts, reflections, physical release exercises, meditation, visualization, and a healing audio library.

    companion guides:

    companion guides are similar, but focus on specific topics such as:

    prepare: anticipatory grief

    bond: family grief

    connect: spiritual guidance

    holiday: available september 2025

    pals guides are accessible on any device.

    testimonials from those who have experienced relief, comfort, and healing can be found here.

    *you can experience a sample session from the heal guidehere.

    *you may also access our complementary prepare guidehere.

  • yes! pals gives back in the following ways:

    the tickles foundation: 25% of the pals heal guide goes to the tickles foundation, established as a 508 (c)(3) non-profit charitable organization. for more information please visit our generosity page.

    pals solidarity shop: we will soon offer a collection of gifts adorned with our recognizable symbol. by wearing or gifting our merchandise, you are helping to normalize the pain of animal loss, and elevate the recognition of animals as valuable family members. 50% of proceeds go to the tickles foundation 501 (c) (3) and other grass roots charitable causes.

    in the future, customizable memorial items, cards and other meaningful merchandise may become available. you’ll be able to add your animal’s name or a special message to create a more personalized keepsake.

    get updates about the pals shop here.

  • our forthcoming community is for those looking to connect with others who understand grief after animal loss.

    the pals community is grouped into pods: pre-pals, junior pals, senior pals and pro-pals, according the timeframe of their grief experience. as a new group that’s growing behind the scenes, we encourage you to become a pal here.

  • at this time, pals is available to all english-speaking animal parents globally.

    our digital resources such as guides, podcast, and wisdom library can be accessed from anywhere in the world.

    we are actively working to expand our reach with translation into all languages worldwide. we wish to support animal parents everywhere, so please check back soon.

  • pals is not a professional counseling service.

    all information provided throughout our platform is a compilation of personal experiences, research, and holistic practices learned over time. while the tools and resources are designed to support emotional well-being, pals does not offer licensed medical or psychological advice.

    we strongly recommend reaching out to licensed professionals for counseling or therapy.

    please visit our terms of service page for additional resources, here.

  • pals guides are priced with accessibility in mind. for less than the cost of an average non-refundable therapy session, our guides offer immediate support, and the value extends far beyond—with guidance on diverse topics for a full 12 months, accompanying you through the many layers of loss.

    due to the nature of proprietary written emotional healing content that can be copied or saved after access, all sales are final.

    unsure? try a free session or read testimonials prior to purchase.

    have questions? we’re happy to help. for customer care email: hi@palsofpals.com