faq
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Pals (processing animal loss supportively) is a grief and healing platform created by founder Lisa in 2024, after the loss of her beloved dog Tickles, in order to provide comfort and resources to animal parents after the loss of their beloved companions. You can read a personal letter from Lisa, here.
Combining the experience of her own grief and healing process, deep love for animals, over 30 years of exploration into holistic and spiritual arts, Lisa worked with therapists, grief counselors, healers, social workers, and fellow animal parents to meaningfully set forth comprehensive guidance that’s private, self-paced, and user friendly, for those processing grief.
Pals mission is to be a dependable source of comfort through this difficult journey. we do this by offering a combination of free resources and affordable guidance.
Pals also seeks to normalize and validate the very real pain and grief from animal loss.
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pals offers a complete ecosystem of self-paced healing resources, including our one-of-a-kind healing guides for private grief support at every stage of loss.
we also offer podcast episodes, downloadable tools, community, resource library, gifts, and more.
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pals is not:
an on-line virtual therapy service. we do not offer professional therapy appointments.
however! we’re happy to announce our forthcoming interactive referral list of therapists on-line and in your area, according to zip code. we don’t book appointments or take a fee, this is our way of getting you a free, simple, and effective way to find the best resources.
about therapy:
we love therapy and worked with therapists and grief counselors to develop our guides.
if you can afford it, therapy can be an excellent complement to the private processing you’re doing within our guides. please share your pals experiences with your therapist for greater insight into your needs, and an in-depth healing experience.
for those who can not afford, do not want to attend, or need guidance outside of therapist hours:
we created pals guides for these very reasons. therapy is costly and out of reach for many people. plus, the emotions of grief don’t wait for your next therapy appointment.
our guides are effective, reliable, private, supportive sanctuaries to turn to from anywhere, at any time, in your own pace—without waiting for appointments or joining public grief groups that make some individuals uncomfortable.
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pals healing guides are digital, self-paced, private sanctuaries of guidance for all stages of grief. They are structured with topics. Each topic includes 5 sessions including wisdom, gentle suggestions, journaling prompts, audio, and meaningful reflection.
Each guide is available for an entire year.
the heal guide (our signature offering)
the heal guide is a comprehensive digital sanctuary with 24 healing sessions covering many areas of grief and healing. our in-depth content includes insights, suggestions, journaling prompts, reflections, physical release exercises, meditation, visualization, and a healing audio library.
*you can experience a sample session from the heal guide
companion guides:
prepare: free anticipatory grief here
bond: family grief (sign up)
connect: spiritual guidance (coming soon)
holiday: available october 1 2025
pals kids (coming soon)
pals seniors (coming soon)
pals guides are accessible on any device, at any time.
testimonials from those who have experienced relief, comfort, and healing can be found here.
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pals is not a professional counseling service.
all information provided throughout our platform is a compilation of personal experiences, therapist-informed expertise, and holistic practices learned over time. while our guides, tools, and resources are designed to support emotional well-being, pals does not offer licensed medical or psychological advice.
*we will soon offer free referrals to vetted 1:1 grief and trauma therapists in your area, as well a virtual calendar of current daily, monthly and weekly grief support groups that can be attended on-line or in person.
please visit our terms of service page for additional resources, here.
if you are in crisis, we strongly recommend reaching out to a crisis hotline, or licensed professionals for counseling or therapy.
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yes! pals gives back in the following ways:
the tickles foundation: 25% of the pals heal guide goes to the tickles foundation, established as a 508 (c)(3) non-profit charitable organization. for more information please visit our generosity page.
pals solidarity shop: we will soon offer a collection of gifts adorned with our recognizable symbol. by wearing or gifting our merchandise, you are helping to normalize the pain of animal loss, and elevate the recognition of animals as valuable family members. 50% of proceeds go to the tickles foundation 501 (c) (3) and other grass roots charitable causes.
in the future, customizable memorial items, cards and other meaningful merchandise may become available. you’ll be able to add your animal’s name or a special message to create a more personalized keepsake.
get updates about the pals shop here.
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our forthcoming community is for those looking to connect with others who understand grief after animal loss.
the pals community is grouped into pods: pre-pals, junior pals, senior pals and pro-pals, according the timeframe of their grief experience. as a new group that’s growing behind the scenes, we encourage you to become a pal here.
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at this time, pals is available to all english-speaking animal parents globally.
our digital resources such as guides, podcast, and wisdom library can be accessed from anywhere in the world.
we are actively working to expand our reach with translation into all languages worldwide. we wish to support animal parents everywhere, so please check back soon.
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pals guides are priced with accessibility in mind. for less than the cost of an average non-refundable therapy session, our guides offer immediate support, and the value extends far beyond—with guidance on diverse topics for a full 12 months, accompanying you through the many layers of loss.
due to the nature of proprietary written emotional healing content that can be copied or saved after access, all sales are final.
unsure? try a free session or read testimonials prior to purchase.
have questions? we’re happy to help. for customer care email: hi@palsofpals.com